Frequently asked questions
ORDERS
Where is my order?
Where is my order?
You'll get a shipping confirmation email when your order leaves our hands and is picked up by a shipping carrier. This email will include a tracking link – click on that to check the status.
If your order tracking has not changed in 7-10 days and you purchased Green Shipping Protection™ at checkout, just click on the Corso link in your shipping confirmation email to make a claim.
How do I return something?
How do I return something?
Please check out our Shipping & Returns page.
Can I exchange an order?
Can I exchange an order?
We will gladly help you exchange unused product within 30 days of your order. Please contact us with your request.
I received a damaged or incomplete order, will you fix that?
I received a damaged or incomplete order, will you fix that?
We offerGreen Shipping Protection™ so that you can easily replace a lost, stolen, or damaged order. Please check out our Shipping & Returns page for more about this option.
If you've received an incomplete order, first check your shipping confirmation email – your order may have needed to be sent from more than one location and in this case the rest of your order will be at your door soon. If this isn't the case or you still have questions, reach out to our Customer Support team and we'll be happy to help.
I can't log in to my Firebelly account! What should I do?
I can't log in to my Firebelly account! What should I do?
Click on ACCT in the main menu. Select the “Forgot Password” field right under the email address field. Please follow the steps in the password reset email to reset your password.
How long does it take for my refund to be processed?
How long does it take for my refund to be processed?
If you receive a refund back to your credit card, debit card, PayPal, or Apple Pay, you should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution. If you originally paid with a Firebelly e-gift card, a new order for a replacement card with the value of the refund will be placed, and it will be sent to the email address on the original order. This is an automatic process, and cannot be modified by customer support. Please note that if the original payment method you used is no longer valid, we cannot process a refund to a different method of payment. In these circumstances, we can provide your refund directly to a Teaxin e-gift card.
How is tax calculated on my online order?
How is tax calculated on my online order?
There’s no escaping taxes, friends. The tax rate applied to your order will be the tax rate associated with the address you are shipping to. For example, if you live in a province/state that charges a total tax of 10% but are having the order shipped to a province/state that charges a total tax of 13%, you will be taxed 13% on the taxable items in your order. Please note that we do not charge tax on any loose leaf tea. All other products are subject to tax, and in some provinces/states, sales tax is applicable on shipping and handling charges.
What payment types do you accept?
What payment types do you accept?
We accept VISA, Mastercard, American Express, Discover, Google Pay, Shop Pay, Apple Pay, and Meta Pay.
We also accept Teaxin digital gift cards. If you have any questions about the purchase or status of a digital gift card, please reach out to our Customer Service team.
Other gift cards or Happy Cards are not valid forms of payment.
TEAXIN TEA
Where can I find the list of ingredients and allergens?
Where can I find the list of ingredients and allergens?
Ingredients are listed on every Product Page and also on the Tea Boxes.
Are your teas gluten-free?
Are your teas gluten-free?
Although most of our teas do not contain gluten, they are not produced in dedicated gluten-free facilities. Please check the ingredient and allergen list carefully.
Do your teas contain any sugar?
Do your teas contain any sugar?
There is no added sugar in any Firebelly Teas, nor any artificial sweeteners.
Do your teas contain any flavoring ?
Do your teas contain any flavoring ?
We use only the highest quality, 100% real ingredients in our teas and never anything out of a lab like so many other tea brands out there. Even so called “natural flavorings” are very often messed with by the guys in white coats. You want ingredients that have flavor, not flavorings. We keep things real because we like to know what we’re putting inside us. Think about it.
Are all your teas organic?
Are all your teas organic?
Most of the Teaxin Teas are organic, however, we do have a selection of the top non-organic teas on the market. Our goal is to bring the very best quality product to you and in the case of teas from specialist small-batch farmers, that doesn’t always mean organic.
Does tea expire?
Does tea expire?
For the most part, tea is best consumed within 3 years, however the quality of the tea can decline over time due to several factors like exposure to sunlight or damp storage conditions. To keep your tea tip-top, keep your Teaxin resealable bags and boxes in cool, dry locations.
BUSINESS
Can I sell Teaxin Teas in my spa, cafe, hotel, restaurant etc.?
Can I sell Teaxin Teas in my spa, cafe, hotel, restaurant etc.?
Yes indeed! We would love that. Please reach us by filling out our CONTACT FORM
Can I offer Teaxin Teas in my office for employees?
Can I offer Teaxin Teas in my office for employees?
Lucky them! Yes, please reach us by filling out our CONTACT FORM
Does Teaxin Teas offer a gifting service?
Does Teaxin Teas offer a gifting service?
Yes, you can purchase Gift items from our website and have them delivered directly to anyone. Our teas, accessories and bundles make amazing gifts, if we do say so ourselves.
Does Teaxin Teas offer sponsorship possibilities?
Does Teaxin Teas offer sponsorship possibilities?
Yes, please reach us by filling out our CONTACT FORM
Does Teaxin Teas have any retail location?
Does Teaxin Teas have any retail location?
No, Teaxin Teas does not have a physical retail location, but you can shop 24/7 - 365 from our slick online shop.